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F.A.Q.

 Frequently Asked Questions – FAQ –

 

What is TFC?

The Film Club is a on-demand video service that puts you at the disposal an exclusive catalog of quality films, classics, cult and rare, to watch without advertisiong, when you want.

Your digital film library where you can find the cinema that no longer exists, the forbidden, the bizarre, many opportunities for evasion
No subscription or contract is required.

 

Do I have to be registrered to "The Film Club" to Buy a Film?

Yes, you need to be registered to buy movies that you have selected and to access at the page of your purchases.
You can also use "Connect with Facebook":
The email and password you use on Facebook will become your credentials for access to "The Film Club".

 

How to buy a movie?

Consult the catalog "The Film Club" to search your movie by genre, actor or favorite director.
When you have chosen your film, using the buttons located below the preview, you can decide whether to:

Rent it
Since the transaction you have 7 days to complete the rental with a click, then 72 hours of time to enjoy the show.

 

Buy it
For 1 year, you will find the content each time you enter on "The Film Club" by clicking on "My purchases" on your profile. 
 

Download it (if and where available)
Since the transaction you have 30 days to download the content.
You will then receive the .mp4 file containing the film, which be yours forever, without time constraints.

Often to effective use of the site is necessary to enable "Javascript" in your browser; Check that this feature is enabled in the browser otherwise contact us.

 

Can I access to "The Film Club" from abroad?

Yes, but only for certain content.
The service is available only in Italian territory, including the territories of the Republic of San Marino and the Vatican City.

In international roaming, the possibility of buying and / or renting content will vary from case to case. Users who travel abroad can still see the movie already downloaded in download version, provided they have already acquired the viewing rights on the device within the Italian territory, the Republic of San Marino and the Vatican City.

 

Can I access to "The Film Club" from smartphone?

Of Course. You need to download the "official app" from the App Store (IOS) or Google Play (Android).

Link App iOS http://apple.co/2iof0bf

Link App Android goo.gl/WPzLpp

NB: When you use the app you can't purchase a movie.

We recomend you to buy a movie or recharge your credit from PC / MAC.

If you use an other "operating system" like Windows Phone, you can use our web site because optimized for mobile devices.

 

MINIMUM REQUIREMENTS

An internet connection (DSL / Cable or higher) of 750kbps or higher.
With a connection speed of 3.0Mbps or higher and subsequent requirements,
you can enjoy the content in the best possible quality:

Minimum requirements for WINDOWS
Pentium III 1GHz or higher and equivalent AMD processor with at least 512MB of memory.
One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Center Edition Microsoft Internet Explorer 6 with Service Pack 2 or higher, or Firefox v1.5 or higher:
- IE: http://www.microsoft.com/ie
- Firefox: http://www.mozilla.com/firefox Macromedia Flash Player 10.1: http://www.adobe.com/products/flash/about/
Video card and monitor: Super VGA (1024x768) or higher.

Minimum Requirements for MAC
PowerPC G3 600 MHz
Pentium III 1GHz with minimum 512MB of memory
Mac OS X 10.4+
Firefox v1.5 +: http://www.mozilla.com/firefox
Macromedia Flash Player 10.1: http://www.adobe.com/products/flash/about/
Video card and monitor: Super VGA (1024x768) or higher.

 

Can I access to "The Film Club" from IPad or tablet?

The site is optimized to be received by PC, tablet, smartphone and iPad.

 
The movie plays but not seen? What can I do?

Verify that you have installed on your PC or MAC a pack of updated audio / video codecs (in particular verify that you have the most popular audio / video codecs: WMV, VC1, H.264 / MPEG-4 AVC, AAC, WMA, MP3 , AC3).

 

Video freezes, what can I do?

If the video stop playing streaming, the probable cause is your internet connection.
If the download of the film had been completed and the playback problem persists you must make sure you have the minimum usage requirements.
Close any active programs that may adversely affect the computer's CPU.
Verify that the drivers of the video card in your computer were updated.

 

The movie plays but you see evil. What I do?

In case  the quality is poor it is necessary to wait,
the movie quality will improve after a few seconds from the start.


When playing a movie streaming video quality does not improve, what can I do?

Verify the amount of available bandwidth (internet connection) or computer processing ability (Or a combination of both factors) are sufficient to enable a reproduction to a higher level of quality.

 

 While playing the video is good but I do not hear the sound, what can I do?

Make sure that any external speakers are on and connected properly;
Make sure the volume on your computer is not set as "mute" or is too low;
Check that the computer audio functions with the main audio software;
Make sure you have installed on your PC or MAC a pack of updated audio / video codecs (in particular verify that they are installed the most popular audio / video codecs: WMV, VC1, H.264 / MPEG-4 AVC, AAC, WMA, MP3, AC3).

 

Can we help you?

If you have any problem or any question, please contact us:

[Mon-Fri From 10.00 a.m. to 19.00 p.m.]
+39 0684242430

 

 

 

 

 

 

I agree to the "Privacy & Cookies" conditions of The Film Club  Privacy policy

Privacy & Cookies

CORPORATE PRIVACY POLICY

The Minerva Pictures Group Srl, with headquarters in Rome in Via del Circo Massimo 9 intends to inform customers about the company's policy on protection of personal data.

Minerva Pictures Group Srl thinks that privacy of its customers and more generally of all visitors of his website constitute an added value compared to the quality of products and services offered and that they should therefore be put in place all appropriate and necessary measures to achieve these goals of protection.

Minerva Pictures Group Srl it is therefore appropriate to the provisions on protection of personal data contained in the Legislative Decree. n. 196/2003 (Privacy Code), providing specific and detailed information, requiring a specific and express consent in relation to unnecessary treatment to the purposes of collection, adopting from physical security, logical and organizational.

 

Methods of processing and storage of data

Minerva Pictures Group Srl processes personal data by automated means or otherwise.

In particular, Minerva Pictures Group Srl, by virtue of specific contract, is the exclusive user of web space on the provider's host server where the data is stored and archived, remaining accessible to staff  for only technical requirements (such as, eg., server maintenance).

Users of www.thefilmclub.it, at any time, can exercise the rights of Articles 7 and 8 of Legislative Decree. N. 196/2003, in particular:

A) the right to obtain from the customers relationship service (info@thefilmclub.it), without delay:

1) confirmation of the existence or not of personal data concerning him, even if not yet recorded, and communication of it;

2) an indication of their origin, purpose and methods of treatment, and, in the case where the processing is carried out using electronic means, the logic on which the treatment is based;

3) an indication of the identity of the owner and of any data;

4) the names of subjects and categories of subjects to whom personal data can be communicated or who can learn about them as appointed representatives in the State, managers or agents;

5) updating, rectification or, if interested, integration of data;


6) cancellation, anonymization or blocking of data processed, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;

7) certification that the operations mentioned in items 5) and 6) have been made known, also as regards their content, of those to whom the data were communicated, except if this proves impossible or involves a manifestly disproportionate to the protected right. The rights mentioned in articles. 1, 2, 3 and 4 may be exercised by informal request to the service relationships with customers of Minerva Pictures Group Srl (Info@thefilmclub.it). That request may be renewed, unless there are justified reasons, after not less than ninety days;

B) the right to object, in whole or in part, for legitimate reasons, to the processing of personal data, pertinent for collection purposes;
C) the right to object, in whole or in part, to the processing of personal data relating to him, provided for purposes of commercial information or sending advertising materials or direct selling or for carrying out market research or commercial communication.

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